Who ya gonna call?
IT support staff are the unsung heroes of every organization. According to the Gartner Group, between 20% to 50% of all support calls are for password resets. It can take anywhere between 20 minutes to an hour and a half to manually reset a password, leading to annual losses of hundreds of hours. The lesson is that it pays to have a password reset feature in place. But whatever the nature of the problem, it’s IT support who should be able to solve your problem and get you working again.
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